FAQs
Effective Date: 5 July 2026
At White Line Mart, we are committed to providing a smooth, secure, and hassle-free shopping experience. Below are answers to some of the most frequently asked questions from our customers.
1. What products does White Line Mart offer?
White Line Mart offers a wide range of quality products, including Plastic Crockery, Glass Crockery, General Household Products, Sports Accessories, Kids Toys, Stationery, Home Decoration Items, and Wall Clocks. We continuously expand our collection to meet our customers' everyday needs.
2. Do you offer Cash on Delivery (COD)?
Yes. We offer Cash on Delivery (COD) on eligible orders across Pakistan, allowing customers to pay conveniently at the time of delivery.
3. How long does delivery take?
Estimated delivery times are:
- Major Cities: 2–4 Business Days
- Other Cities & Remote Areas: 3–7 Business Days
Delivery times may vary depending on your location, courier services, and public holidays.
4. Can I check my parcel before accepting it?
Yes. Customers may inspect their parcel before accepting the delivery where courier policies allow. If you notice any issue with your order, please contact our customer support team as soon as possible.
5. Can I return or exchange a product?
Yes. Returns and exchanges are accepted according to our Refund & Return Policy. Products must be unused, in their original condition, and reported within the applicable return period.
6. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, incomplete, or incorrect item, please contact our customer support within 48 hours of delivery. Kindly provide your order number along with clear photos of the product so we can investigate the issue and provide an appropriate solution.
7. How can I contact White Line Mart?
You can reach our customer support team through:
- Contact Form
Our support team is available during business hours and will be happy to assist you with any questions or concerns.
8. Do you have physical outlets?
Yes. White Line Mart has proudly served customers since 2022 and operates two physical outlets, where customers can visit, explore our products, and enjoy exclusive discounted prices in addition to shopping through our online store.
9. Is online shopping at White Line Mart secure?
Absolutely. We use secure checkout methods and follow industry-standard security practices to protect your personal information, ensuring a safe, reliable, and trustworthy shopping experience.
10. How can I stay updated with new products and special offers?
You can subscribe to our newsletter to receive updates on new arrivals, exclusive discounts, seasonal promotions, and special offers from White Line Mart directly in your inbox.